Bequeen Natural Black Wave Pixie Wig (Cart)

Q1: How long does shipping usually take? And can I use a PO.Box as shipping address?

A: You will receive an email after shipped out. Usually shipping time is 3-7 woring days. The Express Shipping includes USPS and Fedex.                       

NOTE: CAN NOT use a PO.Box as your shipping address. If not, it will be delivered fail. 

Q2: Can i change my part to side part or middle part?

A: Yes! If you want to change the side part, pls leave a note in your shopping cart when you place the order. (note it as right or left)

Q3: Can I straighten / style the hair with flatiron/curler? What type of hair care products should I use?

A: Yes, all hair we sell is virgin hair, so you can straighten / style it with flatiron/curler, and you can dye it as well.

1, Normal shampoo and hair conditioner can be used on the wig.

2, You could use gel or spray styling products to keep the hair style.

3, Olive oil will be a good choice to keep the hair healthy.

Q4: What payments do you have?

A: You can pay with Credit/Debit Card directly and have

Affirm/paypal/afterpay/googlepay/klarna

NOTE: 4 installment of interest-free payments with Klarna, Afterpay and Affirm

Q5: Which size is your wig cap(Circumference)? Can I have a large size / small size?

A: Our wig cap is medium size. If you want small or large wig cap, pls leave a note in your shopping cart when you place the order.

Especially, the topper and full lace wig have no other size, just medium size. And full lace wig have a strap string inside it to adjust the size.

Q6: Do all the hair color like as pic or can I get another color?

A: We only have the color (as pic) in stock. If you want other colors, pls leave a note in your shopping cart when you place the order. Custom color will be need some days to produce and need to plus $10.

Note: All wigs from BeQueen are Pre-CUT & PRE-STYLED.

Q7: How long can it last?

A: Treat it like your own hair and take very good care of it, normally it could last longer than 6 months.

Q8: Can I exchange/cancel my order?

A: Yes, you can. Pls contact us within 24hours via Email sales5@bequeenwig.com(Before Shipped).

Q9: Do I need to pay the tax?

A: Normally don’t need to pay taxes.

Q10: How can I get in touch with you ASAP?

A: Email:sales5@bequeenwig.com/Bequeenwig@outlook.com

Phone number through Whatsapp:

+86 19118848486/ +86 19164846494

Q11: How do I return my order? And how much will i get refund if i return the parcel already received ? Who pay for the the return charge ?

A: If you want to return, pls contact us via email or whatsapp, we will response ASAP.

Note: Normally return charge would be buyer responsibility if do not order the return label

• How to wash/care your hair/wig?
  When you wash the hair, better to brush it first. Use warm water and hair shampoo to wash for twice. Then put hair conditioner equally on the hair for 5 minutes. Then wash it with cleaning water. Hair conditioner is very necessary every time when you wash your hair! We suggest you to use high quality hair conditioner. If you want to blow your hair dry, please blow to 80% dry, then keep the rest 20% to naturally dry, by this way, it will keep your hair away from drying and frizzy! When you feel the hair is very dry, you can spray some hair oil. Meanwhile, when you wash the hair, you can pour little hair care oil into warm water ,and put the hair inside that warm water for 10 minutes around. The hair will be more silk and soft comparing before. But we don’t suggest you to use hair oil everyday. Because hair oil may make your hair strands dry and hard! If you want to get your hair curls back, better to use crimping iron to curl the hair according to its original curl shape again!


• How to use wig/hair?
  If you want your wig/hair looks natural/amazing as our post on FB/IG, you have better to book a professional hairstylist to install it. If the hair is wavy or curly style, we don't suggest to comb it. If you have to, please comb it with hands or wide-teeth brush gently. Tight teeth brush will ruin the hair original shape and make it fizzy and feels like tangle! Please always comb the hair from the ends and work your way up. When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there. When sleeping,please bond the hair with elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots. When swimming, we suggest to wear a swimming cap. Because the sea water or pool water is not good for hair, it will make the hair tangle and rough. It’s better to wash it with warm water, with hair shampoo and hair conditioner after swimming.